jdlove Privacy Policy

1 Who We Are

jdlove ("we," "us," or "our") operates the online gaming platform accessible at jdlove.vip, providing Filipino players with access to live casino games, slot titles, bingo rooms, sports betting, and related gaming services. For the purposes of this Privacy Policy, jdlove is the data controller responsible for the personal information collected through the jdlove platform.

This Privacy Policy applies to all users of the jdlove platform, including registered account holders, visitors to jdlove.vip, and anyone who contacts jdlove customer support. By using the jdlove platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2 Information We Collect

jdlove collects personal information in the following categories:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, Philippine mobile number, email address, and residential address;
• Identity Verification (KYC): Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, UMID), proof of address documents, and selfie verification images;
• Payment Information: GCash account details, PayMaya/Maya account details, Philippine bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details. Full payment credentials are processed by our payment partners and are not stored on jdlove servers;
• Support Communications: Records of your communications with jdlove customer support, including live chat transcripts and email correspondence;
• Responsible Gaming Preferences: Deposit limits, session time settings, cooling-off periods, and self-exclusion requests you submit through your account settings.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited on jdlove.vip, games played, session duration, click patterns, and navigation paths;
• Transaction Data: Deposit and withdrawal history, game wagering history, bonus usage, and account balance records;
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

2.3 Information from Third Parties

• Identity verification results from KYC service providers;
• Fraud and risk assessment data from payment processors and anti-fraud services;
• Responsible gaming data from self-exclusion registries where applicable under Philippine regulations.

3 How We Use Your Information

jdlove uses the personal information we collect for the following purposes:

• Account Management: To create, verify, and maintain your jdlove account, including identity verification and KYC compliance;
• Service Delivery: To provide access to jdlove games, process deposits and withdrawals, and deliver the features and functionality of the jdlove platform;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering (AML) obligations under Republic Act No. 9160, and the Data Privacy Act of 2012;
• Age Verification: To verify that all registered players are at least 21 years of age, as required by Philippine gaming regulations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats;
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to enforce responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about jdlove bonuses and offers;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the jdlove platform's performance, features, and user experience;
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the jdlove platform.

4 Legal Basis for Processing

jdlove processes your personal information on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the jdlove gaming services you have registered for;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements;
• Legitimate Interests: Processing necessary for jdlove's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

5 Sharing Your Information

jdlove does not sell your personal information to third parties. We may share your personal information with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners, to process your deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party services that assist with identity verification and age confirmation;
• Fraud Prevention & Security Services: Providers that help jdlove detect and prevent fraudulent activity and money laundering;
• Game Content Providers: Licensed game studios and live casino operators whose games are available on the jdlove platform, to the extent necessary to deliver game services;
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement authorities, where disclosure is required by a valid legal order or is necessary to prevent serious harm;
• Professional Advisers: Legal, accounting, and auditing professionals engaged by jdlove, subject to professional confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of jdlove assets, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies & Tracking Technologies

jdlove uses cookies and similar tracking technologies on jdlove.vip to enhance your experience and support platform functionality. The following categories of cookies are used:

• Essential Cookies: Required for the jdlove platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting platform functionality;
• Functional Cookies: Remember your preferences and settings, such as language preferences and responsible gaming configurations;
• Analytics Cookies: Collect anonymised data about how users interact with jdlove.vip, helping us understand usage patterns and improve the platform. This data does not identify you personally;
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the jdlove platform. jdlove does not use cookies to serve third-party advertising.

7 Data Retention

jdlove retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention principles:

• Active Accounts: Personal information associated with active jdlove accounts is retained for the duration of the account relationship;
• Closed Accounts: Following account closure, jdlove retains personal information for a minimum of five (5) years to comply with PAGCOR requirements, AML obligations, and applicable Philippine tax and financial record-keeping laws;
• KYC Documents: Identity verification documents are retained for the period required by applicable Philippine regulations, typically five (5) years from the date of the last transaction;
• Support Records: Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of the account relationship and for a reasonable period thereafter.

When personal information is no longer required, jdlove will securely delete or anonymise it in accordance with our data disposal procedures.

8 Data Security

jdlove implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and jdlove servers is encrypted using 256-bit SSL/TLS technology, the same standard used by major Philippine banks;
• Secure Data Storage: Personal and financial data is stored on secured servers with access controls, firewalls, and intrusion detection systems;
• Access Controls: Access to personal data within jdlove is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Payment Security: Full payment credentials (GCash PINs, bank passwords) are never stored on jdlove servers. Payment processing is handled by certified third-party payment processors;
• Regular Security Audits: jdlove conducts periodic security assessments and vulnerability testing to identify and address potential risks;
• Incident Response: In the event of a personal data breach that poses a risk to your rights, jdlove will notify affected users and the National Privacy Commission (NPC) of the Philippines within the timeframes required by the Data Privacy Act of 2012.

9 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by jdlove:

• Right to Be Informed: The right to be informed that your personal information is being collected and processed, and the purposes for which it is used — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal information jdlove holds about you, and information about how it is being processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information. You may update certain account details directly through your jdlove account settings;
• Right to Erasure: The right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to jdlove's legal retention obligations;
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support;
• Right to Data Portability: The right to receive a copy of your personal information in a structured, commonly used, machine-readable format, where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jdlove's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act of 2012.

10 Children & Minors

The jdlove platform is strictly intended for individuals who are at least 21 years of age, in compliance with Philippine gaming regulations. jdlove does not knowingly collect personal information from individuals under 21 years of age.

Age verification is conducted during the registration process and may be repeated at any time. If jdlove discovers that personal information has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted in accordance with applicable regulations, and any deposits will be returned through the original payment method.

11 International Data Transfers

jdlove primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content partners operating internationally.

Where personal data is transferred outside the Philippines, jdlove ensures that appropriate safeguards are in place to protect your information, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission. jdlove will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

12 Changes to This Privacy Policy

jdlove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. The most current version of this Privacy Policy will always be available at jdlove.vip/privacy-policy. The date of the most recent revision is indicated at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal information — jdlove will notify registered users via the contact information on file prior to the changes taking effect. Your continued use of the jdlove platform after any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jdlove's data practices, please contact our Data Protection Officer:

If you are not satisfied with jdlove's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.

For general platform support, our customer service team is available 24/7 via live chat on the jdlove platform and responds to email enquiries within 24 hours.